Customer Service

Warranty

Louisville Slugger is proud to continue offering an industry-best one year limited warranty (may vary outside the U.S.) from the consumer's date of purchase.

To avoid fraudulent claims, consumers must save original receipt (proof of purchase).

WITHIN THE U.S.

1. Please have the following information available when calling or accessing our Web site for a return authorization (RA#): model number, length, weight, proof of purchase, date purchased and location where purchased.
2. To request a return authorization number (RA#): Call the Louisville Slugger® Warranty Department, Monday – Friday 8:00 a.m. – 6:30 p.m. Eastern time at 800-282-BATS (2287) or access our Web site at http://www.slugger.com, 24 hours a day.
3. Ship your aluminum bat, freight prepaid (paid by customer), along with a copy of your proof of purchase to:
   
   Louisville Slugger®
   Warranty Department, RA# ______,
   2620 East Francis Street Ontario, CA 91761
   
   
4. Upon receipt of product and copy of proof of purchase, our technical staff will examine the aluminum bat. Louisville Slugger® shall have the option to either repair or replace, at its discretion, aluminum bats found to have manufacturing or material defects. Repaired or replacement bats will be shipped via 2-day service within 3 business days after receipt of your bat, pending stock availability. The substitution of a comparable model will be made should a discontinued bat no longer be available.

OUTSIDE THE U.S.

1. A limited warranty of less than one year may exist in some countries.
2. Return your aluminum bat, along with proof of purchase, to the dealer from which it was purchased. Do not return your aluminum bat to Louisville Slugger®.
3. If the dealer agrees that the bat is defective, the dealer can provide you with a replacement or order one from the Louisville Slugger® distributor in your country. The substitution of a comparable model may be made should a discontinued bat no longer be available.
4. If the dealer concludes the bat does not meet warranty criteria, then your bat will be returned to you. Please note that our high performance TPS® and TPX® bats are manufactured with ultra-thin walls to maximize performance. It is possible that slight indentations (dings) and/or surface deformations (out-of-roundness) may occur. This does not constitute a defective product. A ring gauge test will be performed to verify conformity of barrel diameter to association regulations.

* Hillerich & Bradsby Company reserves the right to refuse warranty service to any person who our Louisville Slugger Warranty Department deems as abusing our products or warranty policy.

Online Warranty Form